XAVIER B. HEMMINGS
PROFESSIONAL SUMMARY
Results-driven Senior Business Analyst with 10+ years of experience bridging business needs with technical solutions across telecommunications, financial services, and BPO industries. Proven expertise in requirements gathering, process optimization, stakeholder management, and project delivery using Agile methodologies. Strong background in data analysis, workflow design, and solution architecture with demonstrated ability to lead cross-functional teams and drive digital transformation initiatives. Skilled in translating complex business requirements into actionable technical specifications.
CORE COMPETENCIES
- Requirements Gathering & Analysis
- Business Process Modeling
- Stakeholder Management
- Agile Project Management
- User Acceptance Testing (UAT)
- Technical Documentation
- Gap Analysis & Solutions Design
- Workflow Optimization
- Data Quality & Governance
- Change Management
- Process Improvement
- Solution Architecture
PROFESSIONAL EXPERIENCE
Senior Business Analyst & Solutions Architect (Contractor)
Symptai - CIBC Project | Recent Project
- Led full-cycle business analysis for enterprise solution development for CIBC, serving as primary liaison between client stakeholders and development team
- Designed comprehensive data architecture and database schema supporting business requirements and scalability needs
- Created detailed UI/UX workflow designs in Figma, incorporating user research and client feedback into intuitive interface designs
- Documented current state and future state workflow diagrams, identifying process gaps and optimization opportunities
- Developed detailed project plan with task breakdown, effort estimates, and resource allocation to ensure on-time delivery
- Facilitated stakeholder meetings, gathering requirements and managing expectations across technical and business teams
- Drove collaborative design sessions to refine solution approach and ensure alignment with client objectives
- Created technical specifications and functional requirement documents to guide development efforts
- Performed multiple roles including BA, Solutions Architect, UX Designer, and Project Coordinator on single engagement
Business Analyst (Contractor)
VMBS (Victoria Mutual Building Society) | Various Projects
- Conducted comprehensive data quality audits, comparing existing records against data dictionary specifications to identify inconsistencies
- Performed root cause analysis on data integrity issues in legacy financial systems, uncovering systematic errors in binary flag coding
- Discovered critical business logic errors where officers misunderstood field definitions, entering incorrect values (1 vs 0) for regulatory flags
- Documented findings and provided recommendations for system improvements, training updates, and data correction procedures
- Developed business requirements for automated reporting solutions, translating stakeholder needs into technical specifications
- Designed and implemented Power Automate workflows for automated email distribution and Excel report generation
- Created comprehensive technical documentation for automation solutions, ensuring maintainability and knowledge transfer
- Collaborated with IT and business stakeholders to implement process improvements reducing manual effort by 60%
- Led user acceptance testing for new automation solutions, ensuring business requirements were met
Senior Business Intelligence Analyst
Digicel Jamaica | September 2018 - Present
- Led business analysis initiatives for commercial projects across Sales, Marketing, Finance, and Network Planning departments
- Gathered and documented business requirements for analytics solutions, ensuring alignment with strategic objectives
- Championed data-driven insights that facilitated in-house software solution development discussions
- Led user acceptance testing (UAT) processes for new reporting tools and analytics platforms
- Collaborated with cross-functional teams to define KPIs and success metrics for promotional campaigns
- Translated complex technical concepts into business-friendly language for executive stakeholders
- Designed and implemented business intelligence solutions addressing specific departmental needs
- Performed gap analysis between current capabilities and business requirements, proposing actionable solutions
- Managed stakeholder expectations through clear communication and regular project status updates
Head of Global Insights & Project Manager (Consultant)
Support Services Group | September 2021 - September 2024
- Led enterprise-wide data transformation initiative spanning four global regions (NA, CALA, EMEA, APAC)
- Gathered requirements from C-suite and VP-level stakeholders to understand reporting and analytics needs
- Designed standardized data collection processes and governance frameworks across 125 lines of business
- Managed cross-functional project teams, coordinating activities across operations, IT, and finance departments
- Created project plans, tracked milestones, and reported progress to Kingswood Capital investor stakeholders
- Facilitated change management initiatives, training teams on new processes and systems
- Developed business cases for technology investments and process improvements
- Implemented agile project management methodologies to accelerate solution delivery
PROJECT HIGHLIGHTS
- Migration & Acquisition Projects: Supported major organizational transitions for multi-national companies using agile methodologies
- Software Solution Development: Championed data-driven insights leading to development of multiple in-house software solutions
- Process Automation: Designed and implemented automated workflows reducing manual effort by 60-70% across financial operations
- Data Governance Initiatives: Established data quality standards and audit processes for financial services organization
- Enterprise Analytics Platform: Led design and implementation of global reporting infrastructure for 6,500+ employee organization
TECHNICAL SKILLS
Analysis & Modeling: Business Process Modeling, Data Flow Diagrams, UML, Use Cases, User Stories, Workflow Design
Tools & Platforms: Figma, Visio, JIRA, Confluence, MS Project, Power BI, Tableau, SQL, Excel (Advanced)
Methodologies: Agile/Scrum, Waterfall, User-Centered Design, Lean Six Sigma principles
Documentation: Business Requirements Documents (BRD), Functional Specifications, Technical Documentation, User Guides, Process Maps
Data & Analytics: SQL (Oracle, MySQL), Power Query, Data Quality Assessment, Requirements Traceability
Automation: Power Automate, VBA, Python scripting for process optimization
EDUCATION & CERTIFICATIONS
BSc. Business Administration - University of the West Indies (In Progress)
Professional Certificate in Data Science - Harvard University & MIT EdX, 2016
- Data Science Orientation, Query Relational Data, Analyze and Visualize Data
- Understanding Statistics, Core Data Science Concepts, Machine Learning
Microsoft Certified Power BI Data Analyst Associate - April 2022
SQL for Data Science - University of California, Davis, 2019
KEY ACHIEVEMENTS
- Successfully managed and delivered 20+ projects for C-suite decision makers across telecommunications, financial services, and BPO sectors
- Identified and corrected critical data integrity issues in financial systems, preventing potential regulatory compliance issues
- Led requirements gathering and solution design for enterprise platform serving 6,500 employees across 4 global regions
- Designed and implemented automation solutions reducing operational overhead by 60% for financial services client
- Consistently commended by stakeholders for clear communication, attention to detail, and ability to translate technical concepts for business audiences
PROFESSIONAL ATTRIBUTES
- Strong analytical and problem-solving capabilities with attention to detail
- Excellent stakeholder management and communication skills at all organizational levels
- Proven ability to manage multiple priorities in fast-paced, dynamic environments
- Adaptable to change with resilience under pressure
- Collaborative mindset with focus on team development and mentorship