Results-driven Senior Business Analyst with 15+ years of experience bridging business needs with technical solutions across telecommunications, financial services, and BPO industries. Proven expertise in requirements gathering, process optimization, stakeholder management, and project delivery using Agile methodologies. Strong background in data analysis, workflow design, and solution architecture with demonstrated ability to lead cross-functional teams and drive digital transformation initiatives. Skilled in translating complex business requirements into actionable technical specifications.
Senior Business Analyst & Solutions Architect (Contractor)
Symptai - CIBC Project | June 2023 - January 2024
Led full-cycle business analysis for enterprise solution development for CIBC, serving as primary liaison between client stakeholders and development team
Designed comprehensive data architecture and database schema supporting business requirements and scalability needs
Created detailed UI/UX workflow designs in Figma, incorporating user research and client feedback into intuitive interface designs
Documented current state and future state workflow diagrams, identifying process gaps and optimization opportunities
Developed detailed project plan with task breakdown, effort estimates, and resource allocation to ensure on-time delivery
Facilitated stakeholder meetings, gathering requirements and managing expectations across technical and business teams
Drove collaborative design sessions to refine solution approach and ensure alignment with client objectives
Created technical specifications and functional requirement documents to guide development efforts
Performed multiple roles including BA, Solutions Architect, UX Designer, and Project Coordinator on single engagement
Business Analyst (Contractor)
VMBS (Victoria Mutual Building Society) | Various Projects
Conducted comprehensive data quality audits, comparing existing records against data dictionary specifications to identify inconsistencies
Performed root cause analysis on data integrity issues in legacy financial systems, uncovering systematic errors in binary flag coding
Discovered critical business logic errors where officers misunderstood field definitions, entering incorrect values (1 vs 0) for regulatory flags
Documented findings and provided recommendations for system improvements, training updates, and data correction procedures
Developed business requirements for automated reporting solutions, translating stakeholder needs into technical specifications
Designed and implemented Power Automate workflows for automated email distribution and Excel report generation
Created comprehensive technical documentation for automation solutions, ensuring maintainability and knowledge transfer
Collaborated with IT and business stakeholders to implement process improvements reducing manual effort by 60%
Led user acceptance testing for new automation solutions, ensuring business requirements were met
Senior Business Intelligence Analyst
Digicel Jamaica | September 2018 - Present
Leading business analysis initiatives for commercial projects across Sales, Marketing, Finance, and Network Planning departments
Gathering and documenting business requirements for analytics solutions, ensuring alignment with strategic objectives
Shaping in-house software solution development through analytics findings and stakeholder discussions
Leading user acceptance testing (UAT) processes for new reporting tools and analytics platforms
Collaborating with cross-functional teams to define KPIs and success metrics for promotional campaigns
Translating complex technical concepts into business-friendly language for executive stakeholders
Designing and implementing business intelligence solutions addressing specific departmental needs
Performing gap analysis between current capabilities and business requirements, proposing actionable solutions
Managing stakeholder expectations through clear communication and regular project status updates
Workforce Management Manager & Head of Global Insights (Consultant)
Support Services Group | September 2021 - September 2024
Led enterprise-wide data transformation initiative spanning four global regions (NA, CALA, EMEA, APAC)
Gathered requirements from C-suite and VP-level stakeholders to understand reporting and analytics needs
Designed standardized data collection processes and governance frameworks across 125 lines of business
Managed cross-functional project teams, coordinating activities across operations, IT, and finance departments
Created project plans, tracked milestones, and reported progress to Kingswood Capital investor stakeholders
Facilitated change management initiatives, training teams on new processes and systems
Developed business cases for technology investments and process improvements
Implemented agile project management methodologies to accelerate solution delivery
Project Highlights
Migration & Acquisition Projects: Supported major organizational transitions for multi-national companies using agile methodologies
Software Solution Development: Directed analytics initiatives that led to development of multiple in-house software solutions
Process Automation: Designed and implemented automated workflows reducing manual effort by 60-70% across financial operations
Data Governance Initiatives: Established data quality standards and audit processes for financial services organization
Enterprise Analytics Platform: Led design and implementation of global reporting infrastructure for 6,500+ agent organization
Key Achievements
Successfully managed and delivered 20+ projects for C-suite decision makers across telecommunications, financial services, and BPO sectors
Identified and corrected critical data integrity issues in financial systems, preventing potential regulatory compliance issues
Led requirements gathering and solution design for enterprise platform serving 6,500 agents across 4 global regions
Designed and implemented automation solutions reducing operational overhead by 60% for financial services client
Consistently commended by stakeholders for clear communication, attention to detail, and ability to translate technical concepts for business audiences
TECHNICAL SKILLS
Core Competencies
Requirements Gathering & Analysis
Business Process Modeling
Stakeholder Management
Agile Project Management
User Acceptance Testing (UAT)
Technical Documentation
Gap Analysis & Solutions Design
Workflow Optimization
Data Quality & Governance
Change Management
Process Improvement
Solution Architecture
Tools & Technologies
Analysis & Modeling: Business Process Modeling, Data Flow Diagrams, UML, Use Cases, User Stories, Workflow Design
Tools & Platforms: Figma, Visio, JIRA, Confluence, MS Project, Power BI, Tableau, SQL, Excel (Advanced)
Methodologies: Agile/Scrum, Waterfall, User-Centered Design, Lean Six Sigma principles
Documentation: Business Requirements Documents (BRD), Functional Specifications, Technical Documentation, User Guides, Process Maps
Data & Analytics: SQL (Oracle, MySQL), Power Query, Data Quality Assessment, Requirements Traceability
Automation: Power Automate, VBA, Python scripting for process optimization
Professional Attributes
Strong analytical and problem-solving capabilities with attention to detail
Excellent stakeholder management and communication skills at all organizational levels
Proven ability to manage multiple priorities in fast-paced, dynamic environments
Adaptable to change with resilience under pressure
Collaborative mindset with focus on team development and mentorship
EDUCATION
Executive MBA in Business Analytics - Commencing 2026
Business Administration Studies - University of the West Indies (UWI)
Certificates & Coursework
Microsoft Power BI Data Analyst Associate Coursework
Master BI Data Storytelling - BI Brainz
SQL for Data Science - University of California, Davis / Coursera
Harvard/MIT edX Professional Program in Data Science